Get help

Access to your company’s books

For anything about who can get into your books — an invite, a role, a seat that’s been disabled — ask your company’s owner (or an admin). They manage everyone from the Team page; see Invite your team & set roles.

For your Sturdy ID account itself — signing in, two-step verification, or being given SturdyBooks access — ask whoever manages your company’s Sturdy ID accounts, your Sturdy administrator.

Contacting Sturdy support

For anything about SturdyBooks itself — something isn’t working, your books show Your books are being set up, your fiscal year needs changing, or you’d like AI suggestions turned on for your company — email [email protected]. Include your company’s name so we can find your books quickly.

Response time is one business day. If something is stopping you from working — you can’t sign in, or you can’t record anything — put “[URGENT]” in the subject line and we’ll prioritize it.

Please never send passwords, or full card or bank account numbers, by email.

Reporting a bug

Helpful things to include:

• What you were trying to do.
• What happened instead, and the exact message SturdyBooks showed (see Troubleshooting — it may already be explained there).
• The web address of the page you were on.
• Your device and browser (for example, “iPhone 15, Safari” or “Windows laptop, Chrome”).
• A screenshot or screen recording if you can.

Feature requests

We read every one. Send yours to [email protected] with the job you’re trying to get done. We can’t promise to build it, but we can promise a reply.